Refund policy

At Unashamed Brand, every item is made to order specifically for you. Because of this, we cannot accept returns or exchanges for items ordered in the wrong size, color, or due to buyer's remorse. Because each product is made specifically for your order, returned items cannot be restocked or resold.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 30 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos showing the problem.

If the issue is confirmed, we will gladly provide a replacement or refund at no additional cost. Approved refunds will be issued to the original payment method whenever possible.

Size & Ordering

Please review the sizing charts carefully before placing your order.

Since every item is produced specifically for your order, we are unable to offer returns or exchanges for incorrect size selections made at checkout.

Order Changes & Cancellations

Orders begin production shortly after they are placed.

If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but once production has begun, changes and cancellations can no longer be guaranteed.

Lost Packages

If your package appears to be lost during shipping, please contact us as soon as possible. While we cannot guarantee carrier delivery times, we will work with the shipping carrier and our fulfillment partner to investigate the issue and, when appropriate, arrange a replacement or another suitable resolution.